01How can I request a cleaning service from Luxera?+
You can request house cleaning in San Jose through the website form, phone, or email. Our team reviews your home size, bedrooms, bathrooms, condition and service type, then provides a personalized quote for regular cleaning, deep cleaning, move in cleaning or move out cleaning.
02Which areas do you serve?+
We serve San Jose and Santa Clara County, including San Jose, Santa Clara, Sunnyvale, Cupertino, Campbell, Saratoga, Los Gatos, Milpitas, Mountain View, Los Altos, Los Altos Hills, Stanford, Palo Alto, East Palo Alto, Fremont and Newark.
03Do you bring your own cleaning supplies?+
Yes. Our team brings professional equipment and the cleaning product type you choose. We also bring fresh disposable towels and clean tools for every visit.
04How can I share product preferences?+
Select Preferred Cleaning Products to discuss product and scent preferences before the visit. Mention any surfaces needing particular care.
05What is included in standard cleaning?+
Regular cleaning covers the everyday room, kitchen and bathroom tasks listed in that package. Deep adds details such as baseboards, window sills and bathroom cabinet interiors. Kitchen cabinet and oven/refrigerator interiors are listed under Extra Deep, so tell us which tasks you need.
06Can I reschedule or cancel?+
You may cancel or reschedule with at least 24 hours' notice. Same-day or late cancellations and no-access situations may result in a fee. Contact Luxera with changes as soon as possible and keep entry and parking instructions up to date.
07Do you offer move-in or move out cleaning?+
Yes. Our San Jose move in and move out cleaning can include appliances, baseboards, cabinets, drawers, bathrooms, kitchens, floors and detailed inspection ready cleaning for apartments, condos and houses.
08How should I prepare my property for cleaning?+
Secure valuables, clear the agreed work areas and share access instructions. Identify fragile items or surfaces that need particular care.
09Can I request the same cleaner for recurring visits?+
Tell Luxera if you prefer the same cleaner for recurring visits. Staffing and availability affect assignments, so confirm team arrangements with your appointment.
10Do you offer both cleaning product types?+
Yes. Luxera offers Preferred Cleaning Products and Traditional Professional Cleaning Products. Choose the product type you prefer when you request a quote, or select Not Sure, Please Recommend and we can help based on your home, scent preference and comfort level.
11What if I’m not satisfied with the service?+
Tell the team about concerns while they are on site, or contact Luxera within 24 hours after service. Luxera reviews each concern and may offer a touch-up or re-clean when appropriate. Any adjustment or refund is at Luxera's discretion, based on the situation, service scope, property condition and timing.
12Do I need to provide parking for the team?+
Share designated parking, restrictions and entry instructions before the appointment. Ask Luxera to review any expected access-related costs. Parking restrictions that prevent access may lead to a no-access situation.
13Are tips required?+
For questions about tipping, ask Luxera before payment. Confirm how a tip can be handled with your selected payment method, separately from the service charge.
14How far in advance should I book?+
Request your preferred date as early as you can. Appointments depend on availability; same-day service may be available. The visit is confirmed only after Luxera confirms the appointment details.
15Do you offer post-construction or renovation cleaning?+
Yes, including dust, paint residue, adhesives, and debris. We customize cleaning based on project scope.
16Can I leave instructions for specific areas to clean?+
Absolutely. Clients can leave notes or request specific priorities, which our team follows closely.
17Is it okay if I have pets at home?+
Yes. Tell us about pets before the visit. Keep them in a separate secure area, crate, carrier, yard or with you during cleaning, as described in our service terms. Share your product preference when requesting a quote.
18Is there a minimum charge for cleaning services?+
Ask about any minimum visit charge when requesting your estimate. Pricing depends on the property, condition, access and requested tasks. An estimate is not a guaranteed final price; additional work or conditions that differ from the details provided may change the time and cost.
19Do you clean apartments and condos in San Jose?+
Yes. Luxera Cleaning provides apartment cleaning, condo cleaning and recurring maid service in San Jose, Santa Clara, Sunnyvale, Milpitas, Mountain View, Palo Alto and nearby cities.
20Can I book deep cleaning for kitchens and bathrooms?+
Yes. Deep cleaning gives kitchens and bathrooms additional detail alongside floors, surfaces and baseboards. If you need oven, refrigerator or kitchen cabinet interiors, ask about Extra Deep or a separately agreed task.
21Do you provide office cleaning in San Jose?+
Yes. We provide office cleaning and small commercial cleaning for local businesses in San Jose and Santa Clara County. Request a quote with the office size, schedule and priority areas.
22How fast can I get a house cleaning quote in San Jose?+
Send the quote form or call Luxera Cleaning directly. We can review the home size, condition, bedrooms, bathrooms, pets, timing and service type before giving the next step.
